Shipping Policy
Last Updated: July 24, 2026
Thank you for shopping with Ascesa. We are committed to processing and delivering your orders as quickly and efficiently as possible.
Order Processing
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Orders are processed within 1–3 business days after payment has been confirmed.
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Orders are not processed or shipped on weekends or public holidays.
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During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
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Turkey: 15-45 business days
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Europe: 4-25 business days
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United States & Canada: 9-15 business days
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Rest of the World: 8-17 business days
Please note that these are estimated delivery times and may vary due to customs procedures, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become available.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 2 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control may occur. We appreciate your patience and understanding.
Contact Us
If you have any questions regarding our Shipping Policy or your order, please contact our customer support team through the contact information provided on our website.
