Refund policy

Return & Refund Policy

Last Updated: July 24, 2026

Thank you for shopping with Ascesa. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and any promotional items received with the purchase.

  • Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards.

  • Personalized or custom-made products.

  • Products marked as final sale.

  • Items damaged due to misuse or improper handling by the customer.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact our customer support team.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective.

  • The wrong item was shipped.

  • The product was damaged during transit.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it can no longer be canceled and must instead follow our return process.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team through the contact information provided on our website.